Certelva support

For help with sign-in, study progress, credentials or your account, email hello@certelva.app. Include the screen and error message you see. Never send your password or a verification code.

Delete your Certelva account

In the mobile app, open You → Settings → Delete account. On the website, sign in and open account settings, then choose Delete account. Enter your account email to confirm permanent deletion.

Deletion removes your profile, imported credentials and linked study data from the active application database, and invalidates your sign-in sessions. It does not delete the original awards at their issuers. Team owners must transfer ownership first; app admins must ask another admin to remove their admin access.

If you cannot access your account or need help transferring a team, email hello@certelva.app with an account deletion request. We will verify your identity before deleting data.

Copies in backups, security logs, email systems, records required by law, and information already shared may remain as described in the privacy notice. You can export your personal data from account settings before deletion.

Policies

Read our privacy notice and terms of service.